Online systems are now live in West Yorkshire, which allow victims of crime to securely make a report and track its progress.
Local Crime Tracker offers an alternative option to calling the non-emergency number 101 and is available on the homepage of the Force website:www.westyorkshire.police.uk/crimetracker
A red button allows you to report a crime and a green button enables you to track it.
West Yorkshire Police, Assistant Chief Constable Mark Milsom said:
“The use of technology continues to open up new possibilities and provide the best possible service to our communities.
“The Local Crime Tracker keeps the victim updated with a status of the crime and details of the officer dealing with their case.
“It is a tool designed to handle non-emergencies enquiries only, and is not an alternative to the 999 number which is used for crimes or incidents that are currently taking place.
“By filling in a simple online form, you can quickly receive a Crime Reference Number.If you then type this into our website, you can monitor the crime directly through the internet 24 hours a day.
“In addition, there is also a function that enables you to leave the officer a written message.
“Not only will this provide the public with more options to contact the police, but it will help to ease pressure on calls coming in on the 101 number.
“There are currently up to 100 calls a day received from people checking for updates on their crime which average around 5 minutes in duration.
“The Local Crime Tracker will therefore reduce the potential for this scenario and ensure members of the public receive a quicker response overall.
“It builds upon the success we have already achieved during the last year, particularly with the introduction of ‘live chat’ in April, that allows you to communicate directly with the police. It has also seen our on-line contact options break the 20,000 mark in terms of interactions with the public during 2014.”
West Yorkshire Police and Crime Commissioner, Mark Burns-Williamson said:
“The new Local Crime Tracker should bring down call waiting times for the 101 number while ensuring victims are supported and kept up to date regarding their crime status.
“I would urge people to make use of the on-line facilities, requesting a call back and the contact us section on the West Yorkshire Police website as well as the new Local Crime Tracker.
“I have made five promises within my Police and Crime Plan to victims and witnesses including ensuring they get the high quality support and help they need, when they need it, in the way they need it from the right agency.
“Local Crime Tracker fits those criteria because it gives victims the chance to monitor the status of their crime and get the details of the officer dealing with it, so they have all the knowledge and information they need.
“Victims and witnesses can also visit www.helpforvictims.co.uk which contains details of over 400 organisations that support victims and witnesses of crime which will be further developed in coming months.”